The online form you are submitting is only an application form for warranty service for your purchase (“e-Warranty”). This is NOT a certificate for or record of, and does not in itself entitle you to, the e-Warranty or any other warranty service. You must complete all required fields of the form, and (if you are not already one) sign up to be a D.LAB member or such replacement or successor website and/or URL as D.LAB may determine from time to time (“Website”).
You must apply for the e-Warranty within fourteen (14) days from the date of your purchase of the product in question. By way of example only, if you purchase a product for which the e-Warranty is applicable and available on 1 January 2009, then you must apply for the e-Warranty by 2359 hours on 15 Jan 2019 at the very latest.
The e-Warranty is only applicable to and available for D.LAB products that are purchased in Singapore or any other products as D.LAB may prescribe from time to time.
The e-Warranty is only applicable and available to individual residents in Singapore who have purchased the product(s) for non-commercial use and/or purchased the product(s) not for the benefit or on behalf or use of any company, business and/or society.
The e-Warranty is valid only (i) after D.LAB has verified the details in the online application form submitted by you, AND (ii) upon D.LAB sending to you an email setting out the details of your purchase of the D.LAB product (including the model and serial number, and the warranty registration number of the e-Warranty (if any)) and confirming the validity of the e-Warranty. Notwithstanding anything to the contrary anywhere, D.LAB will in its sole discretion decide whether your application for the e-Warranty is valid and/or whether to accept such application, and you hereby agree to abide by and irrevocably waive any right to challenge or dispute D.LAB's decision in this regard.
In the event that your application for the e-Warranty was not valid or D.LAB rejects such application for any reason whatsoever, you will not be entitled to the e-Warranty. D.LAB may but is not obliged to send you an email informing you of such invalidity or rejection, which e-mail may but is not required to set out D.LAB reason(s).
The e-Warranty shall commence on the date of your purchase of the D.LAB Product, and will expire upon the end of the warranty period stipulated on the Website.
D.LAB may, at any time (whether before or after the e-Warranty becomes valid) require you to produce proof of purchase, whether for approving your application for the e-Warranty, to obtain warranty service under the e-Warranty, or any other purpose. In such event, the e-Warranty shall be conditional upon you sending or faxing to D.LAB a copy of your original purchase receipt.
Under the e-Warranty, D.LAB warrants the D.LAB product against defects in MATERIAL AND WORKMANSHIP, on the following terms and conditions:
The e-Warranty is valid only if the serial number on the product is not altered, defaced, removed or otherwise tampered in any way.
The e-Warranty excludes and does not cover any damage, loss, malfunction, defect or other issue arising from or related to
act of God,
negligence,
accident,
corrosion,
unauthorized modification,
repair by any person not authorised and approved by D.LAB,
abuse or misuse,
lack of or improper maintenance or care,
inappropriate or improper installation, set-up, voltage connection or use,
signal reception or tuning of channels or stations,
the finish or exterior of the product, (xii) any consumables (e.g.. batteries, tapes etc.) or software supplied with the product, and/or
use of the product with another product, accessory or software.
D.LAB is not liable for any indirect, special, incidental, punitive, exemplary, consequential or economic damage or loss (including loss of profits, use, anticipated savings, goodwill or business opportunities and loss or deletion of or modification to data, software or information) arising from or related to the e-Warranty (including D.LAB’s services under it). Sony’s liability under or in relation to the e-Warranty (including D.LAB services under it) is limited to the cost of replacing the product with the same or an equivalent product, or of repairing the product, whichever is lower.
D.LAB may use new and/or reconditioned parts in providing warranty service. D.LAB will own all parts removed from the product.
(e)If you request D.LAB, and D.LAB agrees, to provide any repair services outside the scope of the e-Warranty, you shall pay D.LAB service and transportation fees, and the costs of any replacement parts used, at such rates as D.LAB may determine in its sole discretion.
Please keep your ORIGINAL PURCHASE RECEIPT and present it for verification when required.
The Warranty is non-transferable, and none of the rights or obligations under these Terms and Conditions may be assigned or transferred. A person who is not an applicant for the Warranty shall have no rights under the Contracts (Rights of Third Parties) Act (Cap 53B) to enforce any terms of this Warranty.
